Ticket and delivery conditions for ordering a serial ticket on a travel card
Ticket Term of Matkahuolto travel card
The Travel Card can be used to pay for the trips of one or several persons. Travel card can be used to travel for the maximum kilometers for which the ticket is bought.
The Travel Card cannot be used for OnniBus MEGA services or local services in the Helsinki metropolitan area (Espoo, Helsinki, Kauniainen, Vantaa), or in Tampere and Turku. Before buying a ticket, make sure that you can use Matkahuolto ticket products on the services you are using. You can check the validity of your ticket in the Timetable Search.
Delivery conditions of travel card
When you have submitted the order form for the Travel Card, your order will be processed. You will receive a payment link to your email from Matkahuolto. You can use the payment link to pay for your order, after which the card will be activated and sent to you.
The travel card will be sent to you within two working days of paying for your order. The Travel Card is delivered as a Matkahuolto parcel to the Matkahuolto pick-up point nearest to your address. You will receive a text message or a notification in the Paketit app of the arrival of your parcel to the phone number indicated on the order form. The shipment will arrive within three working days of dispatch. You can see the validity period of the Travel Card on the receipt that comes with the travel card.
You can buy a new serial ticket for an existing travel card by filling in the necessary information on the order form. Choose ”I already have a new travel card” and fill the number of your travel card.
The new travel card looks like this.
The number of your Travel Card is below the barcode
When you have submitted the order form you will receive a payment link to your email from Matkahuolto. After you have paid for your order the card will be activated within two working days and you will receive a receipt for your purchase.
Customer information and accuracy of data
When placing an order, the customer is asked to provide information on the payer and the recipient, which may be the same. The delivery information is needed in order to deliver the travel card to the customer. An email and mobile phone number are required for possible contacts and to notify the arrival of the shipment.
Matkahuolto may use the information collected in this manner for developing the monitoring and statistics functions for its electronic services (such as online and mobile services), marketing and for facilitating online transactions.
The customer is responsible for the accuracy of the contact details provided for the purpose of sending the travel card. Matkahuolto is not liable for any disruption in the delivery of the order due to incorrect information.
Cancellation and refund of tickets
The purchase is binding once the ticket has been paid.
If the customer’s travel is prevented due to a non-functioning travel card the customer must immediately contact Matkahuolto’s Customer Service Centre. A refund request for a travel card must be submitted before the expiry of the ticket.
The right to a refund is limited exclusively to exceptional transport-related situations (such as strikes, significant decrease or discontinuation of services) which prevent the customer from travelling. In such cases, a full or partial refund may be possible.
All cases involving a refund request are assessed on a case-by-case basis. The refund is conditional on the customer not being able to use the ticket purchased due to a transport disruption. A handling fee of 9,50 € will be charged for all refunds.
Lost travel card
If an unused travel card is lost, the product can be sold for a new travel card. The holder of the travel card will be charged a card fee (€6.50) and a service fee (€9.50). At the time of purchase, the ticket product is removed from the lost travel card.
If a partially used travel card is lost, the remaining trips can be credited when a new series ticket is purchased. The holder of the travel card will be charged a card fee (€6.50), a service fee (€9.50) and the difference between the ticket prices.
We will not simply reimburse you for the value of the trips on the lost card or the difference to a cheaper ticket product.