Receive a parcel - pick up with a pick-up code

As a rule, parcels are delivered to Matkahuolto parcel lockers and parcel points within 1-2 working days, in larger cities also on Saturdays. You’ll be notified as soon as your parcel is available for pick-up.

1. You’ll need a pick-up code to collect your parcel, whether at a parcel locker or a parcel point. You will receive the pick-up code via email, text message or a notification in the Paketit app. Some outdoor parcel lockers only work with the Matkahuolto Paketit app and Bluetooth connection.

2. If you can’t collect your parcel yourself, you can copy the pick-up code from the Paketit app and pass it on to your spouse, friend or mother, who can use it to collect the parcel for you. You can also forward the arrival notice sent via text message to another person for collection of the parcel. No power of attorney is required.

3. You can also find the code in the details of your incoming parcels if you have registered as a Matkahuolto customer. If you can’t collect your parcel from the parcel point, you can order home delivery by registering as a Matkahuolto customer. Read more and register as our customer here.

How to use the parcel locker.

Order your XXS parcel directly to your mailbox

For the XXS parcel, you can buy the Mailbox Delivery extra service anywhere in Finland. XXS parcels are delivered to the recipient’s mailbox within 2-4 business days. Upon delivery, you will receive a delivery confirmation in the Paketit app.

You can provide your door code in the settings of the Matkahuolto Paketit app or ask the sender to add it to the parcel details at the time of dispatch. The driver will also try to reach you by phone if a locked door prevents them from delivering your parcel.

If we are unable to deliver the parcel to your mailbox, the parcel will be delivered to a Matkahuolto parcel point. You will be notified by text message or email when the parcel is available for pick up.

How to use the parcel locker.

Has the recipient not collected the parcel you sent and it is being returned to you?

According to our product conditions, we will charge the sender for the return costs. You will receive a notification by text message or in your Paketit app, allowing you to choose the return option and pay the shipping costs of the parcel to be returned to you. You can also choose the pick-up point for your return consignment that is most convenient for you.

You can easily verify the authenticity of the payment link by using the consignment ID in the shipment tracking section of our website or in the Paketit app.

If you do not want to pay the cost of the returned parcel, you can authorise Matkahuolto to recycle the parcel in an appropriate way.