Using the Paketit app is easy and useful
The Matkahuolto Paketit app is easy to use and quick to download to your phone from your app store. With the app, you can track your parcel's journey and manage it effortlessly.
The app is versatile - Track, pick up, send and return
Track the progress of your parcel
By turning on notifications in the settings, you will get detailed status updates on the progress of your consignment via push notifications. Push notifications are messages sent by the app, which often appear on your device screen in the same way as text messages.
Pay for your parcel with ApplePay and MobilePay
In addition, the most common cards or online banks can be used for payment in the app. You can add your payment card details at the time of purchase.
Easily send parcels around Finland and abroad
As the app retains the last address you sent a parcel to, sending parcels to your favourite address couldn’t be easier. You can also easily change the language (FI, SV or EN) to your liking in the app settings.
Easily get the recipient’s details directly from your phone’s contacts
Once you have selected the destination country, the appropriate parcel size and any extra services, the app wants to know the recipient of your parcel. You have three options to choose from:
- Select from your phone’s contacts
- Enter recipient information
- Resend to the person
Change the recipient information of the parcels you send
In the Omat paketit menu on the app’s home page, you can find incoming and outgoing parcels. There you can edit the recipient’s details, even after the parcel is dispatched.
Buy more holding time for your parcel at the parcel point
Open parcel information in the mobile app to buy extra holding time for your parcel. Payment is easy with the payment method of your choice. Additional time cannot be purchased for consignments if the pick-up point is a parcel locker.
Order home delivery, even if your parcel is already ready to collect at a parcel point
Open parcel information in the mobile app to buy home delivery for your parcel. Payment is easy with the payment method of your choice.
Easily return a parcel via the app
Open incoming parcel information in the mobile app and follow the easy instructions to return your parcel.
Increase the size of your parcel even if you have already paid for your order
In the Omat paketit menu on the app’s home page, you can find incoming and outgoing parcels. From there, you can edit the size of the parcel. Payment is easy with the payment method of your choice.
Pick up your parcel without ID
A handy pick-up code eliminates the need to show ID. The fastest way to get your parcel is to show the barcode displayed in the app at the checkout. You can also give the pick-up code to a friend, who can pick up the parcel for you if necessary. You can find the pick-up code in the details of your inbound parcel.
Change the pick-up point for an inbound parcel
Sometimes plans change on the fly. If you know you will be heading to your holiday home or to visit family, you can change the pick-up point for your inbound parcel in the app. You can change the pick-up point when you receive the first notification of an inbound parcel – so don’t wait.
Send a parcel to yourself
If you want to make sure that a parcel you buy peer-to-peer arrives at your nearest pick-up point, you can pay for the delivery yourself and simply give the seller the activation code. The same trick works when you wish to go skiing but your cross-country skis won’t fit in the car.
Frequently Asked Questions about the Paketit App
Select the question below that best matches your issue. If the answer doesn’t help, we will direct you to our customer service.