Help with parcel problems
Track Your Package
After checking your parcel's tracking information, select the topic related to your issue below and review our Frequently Asked Questions section. If you cannot find an answer there, we will direct you to our customer service. Contact details for our customer service can be found under the Frequently Asked Questions.
Sending a parcel
- What can I send?
- How do I package the parcel?
- How is the parcel sent?
Parcel on the way
- Where is my parcel?
- Why hasn’t my parcel arrived yet?
- Can I change my parcel details in transit?
Arrival of parcels
- How do I pick up a parcel from a parcel point?
- How do I pick up a parcel from a parcel locker?
- How will a home delivery arrive?
Matkahuolto Paketit app
- Where can I download the app?
- I can’t find my parcel in the app?
- How do I change the language of the app?
Information on scam messages
Scam messages abound - be vigilant and avoid being scammed. Ensures that your details are secure and you won’t end up paying money to scammers.
Corporate and contract customers
- How can I log in to the Paketit Business Portal?
- How to become a contract customer?
- How can I drop off parcels for transport?
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