Claims form

The terms of Matkahuolto’s Parcel Services and claims for damages are included in Matkahuolto’s General Conditions of Carriage.

Damages that can be determined by an external visual inspection must be reported to the carrier’s representative immediately. In all other cases, the claim must be filed with the carrier in writing within seven (7) days of receipt of the consignment. Sundays or other public holidays are not included in the said seven-day period (Road Transport Agreements Act, section 40a) Use this form to file a written damage report.

Compensation is subject to Matkahuolto’s verification of the damage and inspection of the damaged goods and the protective packaging material. Note that the packaging material may not be disposed of before inspection.

Verification and inspection of the damage can be arranged at your nearest Matkahuolto service point or agreed upon with Matkahuolto’s Customer Service.

The claim for damages must be accompanied by a copy of the sales invoice or receipt for the goods in question, and, if necessary, additional clarifications. Send the accompanying documents to vahinkoilmoitus@matkahuolto.fi. If the consignment was insured elsewhere, file the claim with the insurance company involved using the insurance companies' claims form.

Damage sustained *

Consignment number *

Dispatch date and dispatching terminal *

Receiving date and destination *

Sender *

Recipient *

Damaged goods *

Weight of damaged goods *

Damage observed *

Complaint filed

When (date)

Was the damage already noted by Matkahuolto? *

Where are the goods now? *

Description of the damage and its nature *

Value of damaged goods, EUR *

The goods were *

Description of the packaging, padding and protective materials of the consignment *

Damages claimed by *

Name of claimant *

Address of claimant *

Phone number of claiment *

If the claimant is a company, include business identity code and name of the contact person.

IBAN bank account no.

If the consignment was insured, what is the name of the insurance company?

I hereby confirm that all the information provided by me is true and correct and that no claim for compensation has been filed with any other party.

Enclosures (5 MB max. For larger files, please send documents via email to claims@matkahuolto.fi. Remember to include the tracking number.)

Click to open file selection or drag and drop files here