Outdoor lockers operated with the Paketit app near you

The notice of arrival is sent to the recipient of the parcel by sms and email, to the contact information provided by the sender. If you have the Matkahuolto Paketit-app in use, we will also inform you of the arrival via the application. If you have not received a notice of arrival, it is possible that the contact information provided by the sender is incorrect. In this case, please contact the sender directly, as they can correct the contact information.

Please be sure to check your spam-folders. In some phone models there may also be a spam-folder for sms-messages.

In the event that the parcel is returning to the sender, please also contact the sender directly regarding the proceedings for the parcel.

It is most likely that your phone number and/or e-mail address is missing from the shipment information, which we use to verify that the parcel being delivered truly belongs to you. Please check that your profile's contact information in the mobile app are up to date with both a current email address and a current phone number. If you have all the correct contact information in your app profile, yet the parcel is still not showing up in you incoming parcels, we recommend that you contact the sender, as they can update any missingcontact information to the shipment!

As a recipient, you can change the parcel point either before or after delivery. It is not possible to change the parcel point in transit.

When the parcel details appear in the Matkahuolto Paketit app, but before the parcel has been accepted for delivery by Matkahuolto, you can change the parcel point once free of charge. Please note that the final parcel point may still be different from your selection if the chosen parcel point is full. 

Once you receive the arrival notification, the app offers you a transfer option for a fee. A transfer will generate a new consignment ID, which we will use to transport the parcel to the point of your choice. A transfer to another point can be purchased for parcels processed by manned parcel points, and in the metropolitan area, for parcels in a parcel locker, in which case we will transfer the parcel in cooperation with Wolt.

Need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8-20, Sat 10-16) or at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Matkahuolto has two different models of parcel lockers. If you have received a pick-up code, enter the code on the locker screen and the locker will open the door to the correct box for you.

If your parcel has gone to an app-enabled locker, you will need the Matkahuolto Paketit app, which you can download from your app store! When picking up a parcel from an app-enabled locker, open the Omat Paketit (My Parcels) menu and activate your phone’s Bluetooth connection. Allow the app to use Bluetooth and your precise location data. You can check this in your phone settings. Go close to the lockers and make sure that no other customer is using the locker at the same time. Find out more about app-enabled outdoor parcel lockers.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Please check that you have downloaded the Matkahuolto Paketit app. Turn on Bluetooth and allow the app to use Bluetooth and allow precise sharing of location data. Go near the locker and make sure there are no other customers around.

Need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8-20, Sat 10-16) or at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

It is likely that the shipping details do not include your mobile phone number and/or email address, which would help us determine that the parcel belongs to you. Make sure that you have entered both your mobile phone number and your email address in the mobile app. If you have provided both pieces of information and the parcel still does not appear, you may want to contact the sender of the parcel, who can add the missing information to the shipment!

Close the Matkahuolto Paketit app and check your phone’s settings. Have you allowed the Matkahuolto app to use your phone’s Bluetooth and exact location? Allow the data and reopen the app.

Do you need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8–20, Sat 10–16) or at the Parcel Services helpline on 020 33 6161 (Mon-Fri 8–16). Calls are only charged at the local/mobile rate.

Oh no, there has been an error during transport and your parcel may have been delivered to another box. Please contact our customer service without delay and we will get to the bottom of the situation!

Do you need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8–20, Sat 10–16) or at the Parcel Services helpline on 020 33 6161 (Mon-Fri 8–16). Calls are only charged at the local/mobile rate.

If the parcel locker does not work, please contact our customer service without delay. We will check the functionality of the locker and, if necessary, call in service personnel to repair it.

Do you need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8–20, Sat 10–16) or at the Parcel Services helpline on 020 33 6161 (Mon-Fri 8–16). Calls are only charged at the local/mobile rate.

You can open the box with the Matkahuolto Paketit app when you have paid for the consignment in advance or are in the process of making a customer return. Book a box in advance from the shipping details and make sure Bluetooth and location data are enabled. You must also allow the app to use Bluetooth and exact location. You can check this in your phone’s settings.

The Matkahuolto Paketit app is an easy and secure way to manage your parcels. However, we understand that sometimes downloading the app might not be possible. If your parcel is directed to an outdoor locker that requires the app for pickup, please contact our customer service, and we will redirect it to another pickup point.

Need help? We will be happy to help you at the Parcel Services Support on +358 20 33 6161 (Mon–Fri 8:00–16:00). Call charges are based on your local/mobile network rate.