On the road to steady growth
Matkahuolto’s year 2024 demonstrated that we are on the path of growth in line with our strategy. We succeeded in increasing our market share despite a shrinking market, invested in service development and our service point network, and received recognition for our work from our customers, owners, and employees.
CEO's review: We achieved significant successes in key themes of our strategy
The year 2024 was defined by general uncertainty and Finland’s slow recovery from the recession. Despite the challenging operating environment, Matkahuolto made very good progress in implementing our strategy. We achieved significant successes in each of the four key themes of our strategy, which are guiding our journey towards the future Matkahuolto.
Key indicators of 2024
Highlights of the year
Developing our parcel locker network
We will continue to develop our network of parcel lockers by investing around EUR 10 million in new parcel lockers by 2027 to meet our growing parcel volumes. Our aim is to make our parcel lockers conveniently available along consumers’ everyday routes – for example in shops, shopping centres and outdoor spaces.
More satisfied transport operators and new transport procurers
The results of our annual passenger satisfaction survey improved from the previous year, and passengers gave the core travel services a score of 4.1 out of 5. The increased satisfaction reflects our determination to develop our services based on previous feedback and ideas from transport operators.
Valued brand and workplace
In 2024, we were delighted to receive recognition in several studies measuring our brand value and reputation. Once again, Matkahuolto was ranked as Finland’s most respected parcel service brand. We achieved the top position in the Courier, Parcel, Postal, and Transport Services category of Taloustutkimus Oy’s Brand Valuation 2024 study.
Matkahuolto reaches bronze in its first EcoVadis assessment
Matkahuolto achieved a bronze medal in its first EcoVadis assessment. In the environmental category, we reached an advanced level. We were praised for our comprehensive greenhouse gas management system, which is third-party verified and in line with international standards.