Claim damages form for corporate entities

To ensure smooth processing of your compensation claim, we ask you to review the instructions below, carefully complete the compensation claim form, and attach the required documents to verify the value and damage of the goods. Read more detailed instructions here.

Follow these steps:

Complete the compensation claim form carefully.
Include proof of the value of the damaged or lost goods in the form of a purchase invoice. Attach a repair estimate if the damaged item is repairable.
Attach a copy of the credit invoice if compensation is made to the recipient and the goods remain with your customer.
Weigh the damaged item without packaging materials or specify the weight of the lost item or its part in the compensation claim.
Photograph the damaged goods and all packaging materials:

photograph the outer packaging completely, including any possible damage to it
photograph the damage to the item and the damaged product as a whole
take a picture of the opened contents, ensuring the item and the protective materials inside the shipment are visible
photograph the packaging from the inside without its contents so the interior of the box is fully visible

You can attach files of up to 5 MB for the compensation claim. If the attachments exceed the maximum size, you can also send them via email to kuljetusvahingot(at)matkahuolto.fi. Always include the shipment tracking number in the message. Submitting the claim is not possible if the information is incomplete or the file size limit is exceeded.

Damage sustained *

Consignment number *

Dispatch date and dispatching terminal *

Receiving date and destination *

Sender *

Recipient *

Damaged goods *

Weight of damaged goods *

Damage observed *

Complaint filed

When (date)

Was the damage already noted by Matkahuolto? *

Where are the goods now? *

Description of the damage and its nature *

Value of missing goods, EUR *

The goods were *

Description of the packaging, padding and protective materials of the consignment *

Damages claimed by *

Name of claimant *

Address of claimant *

Phone number of claiment *

If the claimant is a company, include business identity code and name of the contact person.

IBAN bank account no.

If the consignment was insured, what is the name of the insurance company?

I hereby confirm that all the information provided by me is true and correct and that no claim for compensation has been filed with any other party.

Enclosures (5 MB max. For larger files, please send documents via email to claims@matkahuolto.fi. Remember to include the tracking number.)

Click to open file selection or drag and drop files here