As a rule, parcels are delivered within 24 hours during the work week.
|Dispatch and pick-up point||
Matkahuolto terminals and Matkahuolto agents Search for service points.
|Maximum weight||55 kg|
60 cm x 70 cm x 120 cm. With the Large option, the maximum dimensions are 40 cm x 40 cm x 300 cm or 70 cm x 80 cm x 150 cm
|Payer||Consignor or consignee|
Available for the parcel are Supplementary Insurance Cover, Cash-on-Delivery, Handle with Care and Dangerous Goods Transportation. Extra services
|Track & Trace||
You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace
|Arrival notification||Matkahuolto will notify the consignee by text message or email when the parcel can be picked up.|
|Picking up||Parcels are collected at the service point indicated in the arrival notification. Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is picked up by somebody other than the consignee indicated in the address card, the person collecting the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation|
|Price||Check the price list|
|Pricing policy||Parcels are priced according to weight and chosen extra services. The freight for bicycles is determined according to the standard rate for 55 kg. Car tyres can be sent using the Tyre Set service.|
Parcels are held free of charge for four days following the date when the arrival notification is sent. After that, a storage charge applies. Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed. Storage charge
|Limitations||The parcel may not contain any live animals, perishable products or other content in contravention of the General Conditions of Carriage|