Instructions and terms of use for passenger services

Matkahuolto’s general conditions of travel apply to domestic bus tickets purchased from Matkahuolto, nationwide serial tickets, and bus tickets purchased from third-party sales channels.

Terms of Use and Conditions of Carriage for tickets purchased online and through the Matkahuolto mobile app or Third-party sales channels.

Terms and conditions of the Matkahuolto Trips and Tickets mobile app.

Terms of Use and Conditions of Carriage for season and serial tickets purchased through the Trips and Tickets App. For instructions and terms of use of ticket products, see the page of the ticket product concerned.

Ticket and delivery conditions for ordering a serial ticket on a travel card.

Passenger rights in the event of cancellation or delay of a trip, or in the event of an accident.

Special rights of disabled persons and persons with reduced mobility.