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Timetables and ticket purchase

Track & Trace consignments

Conditions for eBus Tickets and Special Offer eBus Tickets

Matkahuolto’s online store operates in compliance with Finnish law and the terms and conditions for the eBus Ticket and Special Offer eBus Ticket and Matkahuolto’s General Conditions of Carriage.

The prices displayed apply to eBus Tickets and Special Offer eBus Tickets purchased online. The prices of tickets purchased at Matkahuolto terminals, Matkahuolto agents and from drivers may differ from the prices quoted on the online store.

eBus Ticket and Special Offer eBus Ticket

eBus Ticket is a ticket purchased at Matkahuolto’s online store. Special Offer eBus Ticket is a ticket purchased at Matkahuolto’s online store at a reduced price.

Depending on the journey, eBus Tickets and Special Offer eBus Tickets can be purchased online no earlier than 32 days and no later than 10 minutes before departure. The earliest and latest time of purchase varies according to the journey involved and may differ from the time limits mentioned here.

A purchase made online is irrevocable once the fare is paid. eBus Tickets and Special Offer eBus Tickets cannot be changed, replaced or cancelled.

Seat reservation

If you buy an eBus Ticket or Special Offer eBus Ticket online, you can also make a seat reservation at the same time. Your seat reservation is confirmed when you make the payment.

Passenger information and its accuracy

When you purchase an eBus Ticket or Special Offer eBus Ticket, you are required to submit your name. The name is required because the driver needs it to verify your right to travel when you board the bus. If more than one passenger travel on the same eBus Ticket or Special Offer eBus Ticket, the name of at least one of the passengers is required. On trips to Russia, the names of all the passengers are required.

Additionally, if your want a receipt for your online ticket purchase, Matkahuolto needs your e-mail address to send the receipt to.

Matkahuolto may use the information collected in this manner for developing its monitoring and statistics system related to the electronic services (such as online and mobile services), marketing and for facilitating online transactions.

Click here to read the register file description

The buyer is solely responsible for the accuracy of the contact details submitted when purchasing a ticket online. Matkahuolto accepts no liability for any failure to deliver the receipt due to incorrect contact details.

Validity of the eBus Ticket and Special Offer eBus Ticket and travelling

The eBus Ticket and Special Offer eBus Ticket is only valid for the journey and date indicated on the ticket.

The passenger must also have valid proof of identity such as a driving license, passport or police-issued personal ID card. No receipt of the purchase of the eBus Ticket or Special Offer eBus Ticket is required.

The driver checks the right travel based on the the passenger’s name. For the verification of the right to travel, the passenger must present proof of identity such as a driving license, passport or police-issued personal ID card when boarding. If more than one passenger travel on the same eBus Ticket or Special Offer eBus Ticket, at least one of the passengers is required to present an ID as proof of the right to travel. As an exception to this rule, all passengers en route to Russia must present valid passports as proof of identity.

A passenger belonging to a group travelling on a reduced-price ticket or other special offer ticket is responsible for ensuring that the conditions related to each such ticket are fulfilled. The card showing eligibility for the discount must be presented when boarding the bus. If the passenger who has bought a reduced-price ticket fails to present the card required under the travel conditions, the driver is entitled to require payment for the difference between the price of the discount ticket and normal ticket.

Click here to read more about the groups eligible for discounts and related conditions

Changing, replacing or cancelling an eBus Ticket or Special Offer eBus Ticket

eBus Tickets and Special Offer eBus Tickets cannot be changed, replaced or cancelled.

However, if a departure is cancelled for reasons such as a labour dispute, the ticket price is refunded by Matkahuolto’s ticket offices.  The request for refund must be made within 14 days. The price will be refunded in full without any service charge.

Special terms and conditions for Special Offer eBus Ticket

Special Offer eBus Tickets involve special conditions specific to individual routes that are listed on the pages related to these routes on the Special Offer eBus Ticket site.

Click here to read more about routes and connections

Method of payment and payment service provider

Purchases can be paid using the online banking services of Nordea, Danske Bank, Tapiola, Osuuspankki, Aktia, S-Bank, Säästöpankki, Paikallisosuuspankki, Handelsbanken and Ålandsbanken or the Visa, Eurocard or Mastercard charge cards. The payment service is provided by PayEX Suomi Oy, business identity code 2156811-3
 

Timetables and prices 0200 4000 Parcel services for private customers 0800 132 582 Parcel services for companies 020 710 5024
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