FAQ Travel Services
The message may due to one of the following reasons: 1) The chosen route may not have a direct bus or transfer connection confirmed by the bus operator. 2) The chosen route or all of its legs may not be run on the particular day you selected. 3) The departure date falls outside the range of dates covered by the current timetable and the timetables including the requested date have not yet been stored in the database.
Timetable Search is based on dates. Each day starts at 00:00 and ends at 23:59. Departures leaving after 00.00 are found under the next day’s date.
The transfers listed in the timetable search have all been checked and verified. It may be a good idea, however, to let the driver of the first bus know about your upcoming transfer, so he/she can inform the transfer bus driver that there is a transfer passenger coming in case there is a delay.
The timetables are available in Timetable Search on Matkahuolto’s website and from the service number 0200 4000. The call charge is €1.99/min + local network charge.
as = station
kk = village centre
kko = church
las = bus station
ras = train station
th = roadside stop, often at a crossroads leading to a village or city along a main route
Tickets, discounts and payment
Prices may differ from the prices show on the website if you buy the ticket from the driver.
Passengers are entitled to only one discount at a time. For example, if you travel on a student ticket or Special Offer eBus Ticket, you will not be entitled to the discount normally given for a return trip.
If a disabled person or person with reduced mobility is unable to travel alone because of his or her disability or reduced mobility, they must be accompanied by an escort. The escort may travel together with the person being assisted free of charge if the total length of the route from the point of departure to the destination exceeds 250 km even if the trip they actually take is shorter than that. Inform of the escort when booking assistance.
Seat reservations are not obligatory, but it is advisable to reserve a seat particularly if you are travelling during weekends and holidays.
Travel Cards cannot be purchased separately. Each Travel Card must have some ticket stored on it.
With a few exceptions, you can top up your Travel Card:
On buses that accept Travel Card
In R kiosks
At Matkahuolto terminals and outlets as well as agents selling Travel Cards.
If you lose a Travel Card containing a valid ticket or if it is stolen, you can file a request at a Matkahuolto service point to have the matter investigated. Read the instructions on the website.
Matkahuolto terminals and outlets accept cash, Finnish debit cards and Eurocard, Visa, MasterCard, American Express and Diners’ Club credit cards. Other methods of payment include Visa Electron card and a credit card issued by Nordea Asiakasrahoitus Oy.
Matkahuolto agents accept cash. The acceptability of other means of payment varies from one operator to another.
In Matkahuolto’s online store, payments can be made using your online bank, Visa or MasterCard. In the Bus Tickets application, payments can be made using Visa or MasterCard.
Most busses accept cash. The acceptability of other means of payment varies from one operator to another. The payment policy depends on the company involved.
Call Matkahuolto’s service number 020 331 222 (Mon-Fri 8-16) and ask for the receipt. The call charge is 8.4 cents/min. You can also request the receipt by e-mail at email@example.com.
All bus tickets good for travel in Finland include value added tax at 10% the amount of which is shown on the receipt issued by Matkahuolto.
Timetable Search returns all the stops at which the bus stops.
Please note that some Special Offer eBus Tickets include restrictions as to the bus stops at which you can get on or off. Read the information on connections and special conditions related to online tickets.
If you are travelling on an eBus or Special Offer eBus Ticket, you need to prove your right of travel by presenting a driving license, passport or ID card issued by the police.
Passengers carrying a personal Travel Card must be able to show proof of identity upon request.
The card entitling to the discount must always be presented when purchasing the ticket and when boarding the bus.
There are no child safety seats available on the buses. You may bring your own child safety seat. Almost every bus is equipped with seat belts on every seat.
Pets are allowed on most bus services. Ordinary, non-dangerous pets can be transported by bus if they are accompanied by a companion who assumes responsibility for the pet, provided that there is room on the bus. Pets should be placed on the bus in a location that causes minimum inconvenience to passengers. Pets may not sit in the seats of the bus or be allowed to roam free. Any allergy sufferers already on the bus have the right to choose their seats first, and, if necessary, may ask the bus driver to prevent a pet from boarding the bus. The policy depends on the company involved.
Co-passengers are not, however, entitled to prevent a guide or assistant dog from boarding the bus.
Ordinary hand luggage can be transported free of charge under the seat or on the luggage rack. All other luggage will be placed in the hold. Hand luggage transported in the passenger compartment should not be so large as to restrict the space available for other passengers. Long-distance travellers can have two suitcases or bags placed in the hold free or charge. If you want to take a bicycle or pram or other large piece of luggage with you, notify Matkahuolto or the bus operator one working day (Monday-Friday) before the day of departure. Bus operators may charge a company-specific fees for the transport of large items.
The policy depends on the company involved.
Bicycles are carried by buses if there is room in the hold. It is advisable to notify the bus company operating the route of the bicycle one day (Monday-Friday) before the day of departure. Click the departure displayed in the timetable inquiries to look up the bus operator’s contact details. The charge for transporting bicycles varies according to bus operator. The policy depends on the company involved.
The bus driver may make phone calls required by his or her duties within the limits imposed by the Road Traffic Act.
It is permissible to eat and drink on the bus if you manage to keep your area tidy and as long as the item involved is not specifically forbidden on the bus (e.g. ice cream and grilled fast food).
Smoking and consumption of alcohol and other intoxicants are strictly forbidden on the bus.
All passengers have the right to enjoy a comfortable bus ride and the bus driver must be allowed to do their job without interference.
Bus driver has the right to remove from the bus any passenger who is causing a disturbance and continues to do so despite being cautioned. If the passenger cannot be removed immediately, the bus driver has the right, if necessary, to restrain the person involved until removal is possible.
Co-passengers have the right, at the bus driver’s request, to assist in removing or restraining any passenger causing a disturbance. If necessary, bus driver is entitled to request police assistance.
Passengers may not be removed from the bus if this would jeopardize their health.
Passengers are asked to inform the bus driver of any vandalism taking place on the bus.
Passengers are liable to pay compensation for any damage caused to the bus.
Contact Matkahuolto’s customer services at 020 331 222 (Mon-Fri 8–16). The call charge is 8.4 cents/min. You can also contact Matkahuolto by e-mail at firstname.lastname@example.org. You can also contact the bus company operating the service directly.
Any wishes can be sent to Matkahuolto, which will forward them to the right operator. Feedback can be given by phone to 020 331 222 (Mon-Fri 8–16). The call charge is 8.4 cents/min. Feedback can also be sent by e-mail to email@example.com.
Each bus operator makes its own timetables. All wishes, feedback and comments concerning bus companies can be directed to the company involved.
All thanks can be sent to Matkahuolto, which will forward them to the right operator. Feedback can be given by phone to 020 331 222 (Mon-Fri 8–16). The call charge is 8.4 cents/min. Feedback can also be sent by e-mail to firstname.lastname@example.org. Thanks can also be expressed directly to the bus company operating the service.