Restrictions and special terms concerning tickets purchased for services operated by Onnibus.com Oy
Children under the age of 12 may use the services operated by Onnibus.com Oy (subsequently Onnibus) only if accompanied by a person who is at least 15. Unaccompanied children between the ages of 12 and 14 may use the services operated by Onnibus only if they carry a written consent signed by their parent or legal guardian.
Persons travelling with pets cannot use services operated by Onnibus. Guide dogs are the only exception. If you wish to travel with a guide dog, please contact Onnibus Customer Service and make a booking at least 72 hours in advance.
On services operated by Onnibus, passengers are allowed one suitcase weighing up to 20 kg which is placed in the luggage compartment. In addition, you can take one piece of hand luggage that can fit on the overhead shelf or under the seat. You can also take one pair of skis or one snowboard with you.
You cannot purchase a seat ticket for Onnibus services in Matkahuolto’s online store. However, all who have purchased a ticket in Matkahuolto’s online store will have a seat on the bus.
You cannot take a bicycle as luggage on Onnibus services. However, you can take a folding bicycle in a suitable carrying case as luggage.