Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Send parcel Extra services Pack it right Track & Trace Parcels Prices Receive a parcel General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

Timetables and ticket purchase

Track & Trace consignments

Home Delivery

Delivery time

Parcel are transported to the destination within 2 workdays and delivered to the consignee on the following work day.

Dispatch and pick-up point

Matkahuolto terminals and Matkahuolto agents. The parcel are delivered to the consignees. Search for service points

Maximum weight 55 kg
Maximum dimensions

60 cm x 70 cm x 120 cm. With the Large option, the maximum dimensions are 40 cm x 40 cm x 300 cm or 70 cm x 80 cm x 150 cm.

Payer Consignor
Extra services

Available for the parcel are Supplementary Insurance Cover, Cash-on-Delivery, Handle with Care and Dangerous Goods Transportation. Extra services

Track & Trace

You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace

Arrival notification

Matkahuolto will notify the consignee by text message or email when the parcel can be picked up.

Receiving parcel Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is receiving somebody other than the consignee indicated in the address card, the person receiving the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation
Price Check the price list
Pricing policy Parcels are priced according to weight and chosen extra services. The freight for bicycles is determined according to the standard rate for 55 kg. Car tyres can be sent using the Tyre Set service.
Storage

If the consignee cannot be reached and the parcel delivered, it will be held free of charge for four days following the date when the arrival notification is sent. After that, a storage charge applies. Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed. Storage charge

Limitations The parcel may not contain any live animals, perishable products or other content in contravention of the General Conditions of Carriage. Cash-on-delivery is not available for this service.
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