Parcels are delivered using the first possible connection depending on the point of departure and destination, optimally in a couple of hours. Deliveries are scheduled on dispatch and the consignor is informed of the exact date and time when the parcel reaches its destination.
|Dispatch and pick-up point||
Matkahuolto terminals and Matkahuolto agents The consignee can collect the parcel directly from the bus if so agreed at the time when the parcel was sent. Search for service points
|Maximum weight||55 kg If the consignment includes several parcels, their combined weight of parcels may not exceed 100 kg.|
The maximum volume of a parcel (length x width x height) is 0.5 m3.
|Maximum number of parcels in single consignment||A single consignment may contain a maximum of five parcels from the same consignor to the same consignee.|
Extra services available for the parcel are Pick-up & Handle with Care, Dangerous Goods, and Supplementary Insurance Cover. Extra services
|Track & Trace||
You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace
|Arrival notification||Matkahuolto will notify the consignee by a text message when the parcel can be picked up.|
|Picking up||Parcels are collected at the service point indicated in the arrival notification. Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is picked up by somebody other than the consignee indicated in the address card, the person collecting the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation|
|Price||Use the Parcel Calculator or consult the price list to find out about the price.|
|Pricing policy||Parcels are priced according to weight and selected extra services. The price of parcels with a volume of more than 0.07 m3 (width m x length m x height m x 250 kg) will be determined according to volume weight. If the length of any one side of a parcel exceeds 1.5 metres or the sum of the longest side + circumference exceeds 2.4 metres, the parcel is considered a large parcel for pricing purposes. The freight for bicycles is determined according to the standard rate for 60 kg. When a single consignment contains several parcels, the freight will be determined according to total weight or total volume weight, which is cheaper than sending all the parcels separately. Large item|
Parcels are held free of charge for four days following the date when the arrival notification is sent. After that, a storage charge applies. Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed. Storage charge
|Limitations||Cash-on-delivery is not available for the service. The parcel may not contain any fragile items, dangerous goods, live animals, perishable products or any content in contravention of the General Conditions of Carriage.|