Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Parcel Calculator Send parcel Extra services Pack it right Track & Trace Parcels Prices General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

Timetables and ticket purchase

Track & Trace consignments

Home Delivery

Delivery time

Parcels are transported to the destination within 1-3 workdays and delivered to the consignee on the following work day.

Dispatch and pick-up point

When the delivery service is purchased online, the parcel can also be sent from a K-Market, R kiosk and other Matkahuolto parcel pick-up point. The parcels are delivered to the consignees. Search for service points

Maximum weight 55 kg if delivery is purchased at a Matkahuolto terminal or agent, 30 kg if purchased online.
Maximum dimensions

The maximum volume of a parcel (length x width x height) is 0.5 m3. When purchased online, width + depth + length combined: max. 200 cm in total. Maximum length of any one side is 150 cm.

Maximum number of parcels in single consignment A single consignment may contain a maximum of five parcels from the same consignor to the same consignee.
Payer Consignor
Extra services

Extra services available for the parcel are Cash-on-Delivery, Handle with Care, Dangerous Goods, (LQ only if purchased online) and Supplementary Insurance Cover. Extra services

Track & Trace

You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace

Arrival notification

Consignee is informed of an incoming parcel by a text message in order to agree on the delivery time.

Receiving parcel Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is receiving somebody other than the consignee indicated in the address card, the person receiving the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation
Price Use the Parcel Calculator or consult the price list  to find out about the price.
Pricing policy Parcels are priced according to weight and selected extra services. The price of parcels with a volume of more than 0.07 m3 (width m x length m x height m x 250 kg) will be determined according to volume weight. If the length of any one side of a parcel exceeds 1.5 metres or the sum of the longest side + circumference exceeds 2.4 metres, the parcel is considered a large parcel for pricing purposes. The freight for bicycles is determined according to the standard rate for 60 kg. When a single consignment contains several parcels, the freight will be determined according to total weight or total volume weight, which is cheaper than sending all the parcels separately.  Large item
Storage

If the consignee cannot be reached and the parcel delivered, it will be held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense.

Limitations The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.
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